FAQ

1. Registration Process for New Players

  • If you have a referrer – please get your friend’s referral link then thru that you can sign up for an account.
  • If you don’t have a referrer – just select the REGISTRATION button to create for an account.

Once done please add us on Viber or Whatsapp:+639-152043-660.

2. Deposit Process

  • In order to reload your account and continue playing, you will need to deposit. We have three ways of deposit: Bank to Bank, Money Transfer thru Remittance and Mobile Wallet App like G-Cash, Paymaya & Coins.ph.

    • Please get our banking details and steps on how to deposit via Live Chat located in our website or by messaging us on Viber or Whatsapp:+639-152043-660 and our friendly customer service will assist you.

    We have a 500 minimum load requirement – just send us a copy of your deposit and once verified we will add it on your account for playing within 3-5 mins.

    3. Withdrawal Process

    You will need to create a withdrawal request from our website just go to ACCOUNTS>>WITHDRAWAL REQUEST

    PESONET

  • 1-2 Banking days processing time

    • Instapay

  • Real – time processing

    • Once withdrawal request is submitted please chat our friendly customer support to check your request and process it for you. You can only use accounts for withdrawal that is under your name – others would be subject for approval.

    Please note that we set a maximum withdrawal limit per day – kindly contact our support to check the designated limit per day with a first come first save basis specially for G-CASH and Paymaya account.

    4. How to turn-off Pop-Up Blocker

    For Google Chrome users, you can allow all pop-ups by disabling the pop-up blocker. Follow these steps:

    1. Click the Chrome menu on the browser toolbar.
    2. Select Settings.
    3. Click Show advanced settings.
    4. In the “Privacy” section, click the Content settings button.
    5. In the “Pop-ups” section, select “Allow all sites to show pop-ups.” or Customize permissions for specific websites by clicking Manage exceptions and by adding our website “fgh.one”.

    How to Disable Pop-Up Blocker on iOS Devices

    Settings>>Safari>>Block Pop-Ups>>Off

    5. How to change my password?

    To update your password, just go to ACCOUNTS>>CHANGE PASSWORD.

    6. What is the difference between balance and credits (in slots games)?

    Balance is the amount available in your account that is use for placing bets. This is also the amount that is good as cash. However,  when playing with credits, players have the option of choosing how many credits they want to put up as their wager for each spin. Every credits you won has an equivalent amount that is automatically added on your balance and automatically deducted if you lost in the game.

    7. What is Share Credits Request?

    Share Credits Request is a new feature which allow you to transfer your balance to another account registered in FGH.
    You need to clear all your rollover requirement before applying for Share Credits Request,
    The receiver will need to complete a 1x rollover requirement of the amount they receive before withdrawal.

    FAQ related to Digital Currencies

    1. What is COINS.PH?

    Coins.ph is a free, secure, and trusted mobile wallet that lets you access financial services from your phone – even without a bank account or credit card.

    You can add funds to your wallet (no minimum balance required) and use it for remittances, bills payment, mobile load purchases, online payments, and digital currency purchase (such as Bitcoin, Ethereum, and XRP)

    2. What is BITCOIN?

    Bitcoin is a type of cryptocurrency. There are no physical bitcoins, only balances kept on a public ledger that everyone has transparent access to. All bitcoin transactions are verified by a massive amount of computing power and hence it is very secured. Bitcoin is commonly abbreviated as “BTC.”

    3. How to deposit using BITCOIN?

    You can deposit using bitcoin from the below 3 simple steps. Our 24×7 friendly customer service support will guide you whenever you need assistance

  • 1. Register an account at COINS.PH
  • 2. Purchase BITCOIN at COINS.PH
  • 3. Transfer the BITCOIN to us

    • 4. What is 10x rollover requirement?

    A rollover requirement is the number of times that the player must risk their initial deposit before they can withdraw any winnings. A 10x rollover on their bonus means that the player must risk an equivalent of 10 times their initial deposit plus bonus before withdrawal is allowed. Example, when a player deposits PHP 500, he will receive PHP 500 + PHP 500 (100% bonus) = PHP 1,000. For the 10x rollover requirement, the player will need to place a total bet amount of PHP10,000 before withdrawal is allowed

    5. BITCOIN (BTC) has a volatile value, will I still get the same amount I have deposited to your WALLET ADDRESS to my FGH ACCOUNT?

    Yes we will absorb the difference in exchange rate from PHP to BTC as long as the player have provided screenshot of the [Conversion Rate] & [Transfer] was made within 30 minutes.

    6. Can I use another digital money site or app to deposit to your BTC Wallet Address?

    Yes – players can use another digital money site or app to deposit to our BTC Wallet Address just remember to take a screenshot of the [Conversion Rate] & [Transfer] Receipt for our verification.

    7. Is there a minimum/maximum amount for cashing out my winnings using BTC Wallet under COINS.PH?

    There is no minimum/maximum amount for cashing out your winnings using your BTC Wallet, however please note there are CASH OUT LIMITS at COINS.PH based on your account verification level. Check details here: link

    8. Can I withdraw using my PHP Wallet under COINS.PH?

    We are encouraging all our players to withdraw using their BTC Wallet for higher cashout limit, however if the player still want to withdraw using COINS.PH (DC PAY) we can still accommodate temporarily via Instapay but have limited slots only.